Refund policy

Refund policy
You received your order and the product(s) are not suitable for you? Do you wish to return one or more products to us? You have 14 calendar days from the day after delivery to return, at your own expense, all or part of your order, for an exchange or refund. It's very simple: just fill out the form available in your customer area, under "My Account - My Orders / Order History". Select the order you wish to return by clicking on the small pink arrow on the right, then click on "Return my order" to access the form. You can also contact our customer service at 09 69 39 48 48. All returns must be reported to Customer Service by telephone at 09 69 39 48 48. They will create and send you a return label, which must be included with your package. Incomplete, damaged, or otherwise unsaleable returned products will not be eligible for a refund. In the event of a complete cancellation of an order containing a free gift, the Customer is asked to return all ordered products to Corolle, including any gifts included in the package. All refund requests will be processed as quickly as possible and no later than 14 business days following the date on which the returned products are received by Corolle. The refund will be issued via the same payment method used for the order, except for payments made by check, in which case the refund will be issued via bank transfer. In the case of a refund by check, you will need to send us your Bank Identity Statement so that the refund can be made. Corolle will reimburse you for all sums paid during the Order, including the price of the Product(s) subject to the exercise of the right of withdrawal, as well as the amount of shipping costs for the ordered products, calculated pro rata to the value of the Product(s). Is there a deadline for making a return? You have 14 calendar days from the date of receipt of the ordered product(s) to return, at your expense (if it is not a defective product), all or one of the products in your Order, for exchange or refund according to your choice. All returns must be reported in advance via the online form or to Customer Service by telephone at 09 69 39 48 48, who will create and send you a return label which must be attached to your package and sent to Corolle within 7 days. Products returned incomplete, damaged, or unsuitable for resale will not be eligible for a refund. Do you want to change your delivery address or cancel your order? You have 30 minutes to change your address or cancel directly in the "My Account - My Orders / My Current Orders" section. You can perform these actions by accessing your order details. After this period, we invite you to contact our customer service at 09 69 39 48 48. An advisor is available from Monday to Friday, from 9am to 1pm and then from 2pm to 5pm. It is not possible to modify the contents of an order. In this case, we invite you to cancel your order entirely and place a new one.